How can we help?

Meaning & language

A MemoVara Record, also called a Continuity Record, is an editable place for a person’s story, voice, photographs, relationships, values and contributions. Start with yourself, someone living who has given permission, or someone who has died. A record can grow over time; a draft is not a published page.

Meaning & language

An obituary announces a death; a memorial honours someone. Those practices matter. MemoVara also asks what a person learned, built, shared and influenced, and what others can carry forward. Starting while someone is living lets them shape their own account and decide what to share. Continuity describes that ongoing work, not a claim to defeat death.

Meaning & language

Presence means the human detail in a story: voice, choices, habits, relationships and context. Continuity means keeping that material useful and understandable across time. Stewardship means caring for it with permission, checking facts and respecting privacy. These terms describe practical work with records, not consciousness, immortality or legal ownership of a person.

Meaning & language

People use different language for death and grief. Transitioned, passed away and died can refer to the same life event here. Choose language that fits the person and family. MemoVara does not require a spiritual belief or suggest that software can speak for a person who has died.

Meaning & language

These are ways of organising a story: a blueprint gathers identity, values and intentions; chapters group experiences; influence describes who shaped someone and whom they influenced. Strategy documents also describe future visualisations. These labels do not promise that every planned tool is available today.

Records & LifeBook

A Record is the person’s page and collection. LifeBook is a separate longer-form storytelling workspace for shaping material into chapters, reviewing drafts and preparing supported outputs. Full LifeBook access costs $495 once. It is not included in the $95 Lifetime Record membership.

Plans & purchases

A published-page slot is capacity to publish a Record. A Record token is a separate $95 purchase for additional Record capacity; it is not cryptocurrency. Multiple drafts do not mean unlimited published pages. Check your account’s entitlements before purchasing or gifting capacity.

Plans & purchases

A source is a supported collection you bring into Source Library, such as your own exported social archive. A $9 bundle adds three source slots, subject to the account limit of four connections. It is separate from LifeBook access. Archive import does not mean MemoVara has live access to every social account; direct connectors remain unavailable until enabled and verified.

Privacy & permissions

A draft is unpublished. A private Record requires authorised access. An unlisted Record can be read by anyone with its link: it is not confidential. A public Record can be discovered and indexed. Changing visibility restricts future access through MemoVara; it cannot recall screenshots, downloads or copies already held elsewhere.

Privacy & permissions

For a living person, obtain their permission and respect their choices. For someone who has died, use material you have rights to share and consider the privacy of surviving people. Collaborator access is permission inside MemoVara; it is not probate authority, an executor appointment or ownership of someone else’s copyright. Contact us to report disputed or harmful content.

AI & trust

No. AI helps organise and draft text from material you provide. It may make mistakes or introduce unsupported details. Review names, dates, quotations, interpretation and permissions before publishing. A biography or LifeBook is not the person’s consciousness, verified testimony or a substitute for their consent.

AI & trust

It receives the question you choose to submit and public support guidance. It does not retrieve your private Records, account or payments and cannot issue refunds, change privacy, enable 2FA or create a human support case. Use the contact form for a person. Do not submit passwords, authenticator setup keys, verification or recovery codes, private archives, payment details or sensitive personal stories to the helper.

Plans & purchases

Lifetime is a $95 one-time Record membership with one included published-page slot and the listed membership benefits. Premium is $2.95 monthly and Annual is $29.95 yearly; these renew until cancelled. LifeBook, extra Record capacity and source bundles are separate. Lifetime does not promise perpetual operation, every future feature or unlimited additional products.

Plans & purchases

Open Settings → Billing to use the Stripe billing portal for supported subscriptions, invoices and payment methods. Cancelling stops future renewal and retains benefits through the paid period. The published policy offers monthly-plan refunds within seven days of purchase and Lifetime refunds within thirty days. Contact support for other purchase questions; statutory rights still apply.

Account & support

Use Forgot password for a reset link or Resend verification if your message is missing. Verify your email, then enable authenticator-based two-factor authentication in Settings, confirm a code, and save the ten recovery codes shown once. Each recovery code works once. Password reset does not remove two-factor protection. If both your authenticator and recovery codes are lost, email-only recovery is unavailable; contact support for guidance, without any guarantee of recovery.

Account & support

Contact us with the email on your account and the type of request. We verify identity and authority before releasing or deleting data. Deletion may not remove independently shared copies; transaction, security, legal and backup records may need separate retention. We do not promise instant erasure from every system.

Account & support

Use the Contact Us form or email [email protected]. Select account access, billing, privacy, content concerns or general help, and include the page and exact error without secrets. Public social messages are suitable for general questions, not private account information. Support is asynchronous; no guaranteed response time or emergency service is offered.